Right of Withdrawal / return form

here you come to our RETURN FORM


If the shipping cost exemption limit is not met due to a partial withdrawal of the customer, CS KG reserves the right to invoice the shipping costs afterwards.

extract from our terms and conditions

excerpt from our terms and conditions

7. right of withdrawal
7.1 The consumer within the meaning of the Consumer Protection Act, may within 14 days of the sales contract without stating reasons. The revocation period begins when the consumer has accepted the goods within the meaning of the Consumer Protection Act. If several goods are purchased, the revocation period begins when the consumer has accepted the last partial shipment, the last goods or the last item within the meaning of the Consumer Protection Act. The day of acceptance is not included in the period run. Saturdays, Sundays and public holidays do not prevent this period from running. The timely dispatch of the declaration of withdrawal or the return of the goods is sufficient to exercise the right of withdrawal in due time.
7.2 Personalized goods are excluded from the right of withdrawal.
7.3 If the shipping cost exemption limit is not met due to a partial withdrawal of the customer, CS KG reserves the right to invoice the shipping costs afterwards.
 
8. return of the goods
8.1 In order to exercise the right of withdrawal, the consumer must inform, in the sense of the Consumer Protection Act, CS KG A-1220 Vienna, Süßenbrunner Str. 68/4/2, in writing (including by e-mail) about the revocation. He can be use the cancellation form on the homepage.
8.2 Consequences of the revocation: If the contract is revoked, CS KG has the right to withdraw from the contract. Payment received at the latest within 14 days from receipt of the notification about the revocation of the contract at CS KG. From the Payment does not include delivery costs. For this payoff, the CS KG the means of payment used in the original transaction was. This only applies if nothing to the contrary has been expressly agreed. No fees will be charged for this repayment. CS KG can provide the refuse repayment until the goods have reached CS KG or until proof has been provided that the goods have been returned. It depends on the earlier time.
8.3 The consumer in the sense of the consumer protection law has the goods immediately, but at the latest within 14 days from the day on which he notified CS KG
to CS KG A-1220 Vienna, Süßenbrunner Str. 68/4/2, to send it back. The period shall be deemed to have been observed if he has received the goods before the expiry of the period of 14 days ago. The consumer in the sense of the Consumer Protection Act shall bear only the costs of returning the goods. The consumer in the sense of the Consumer protection law only has to be applied for a possible loss of value of the goods. If this loss in value is due to a loss in value for the purpose of checking the condition of the goods, characteristics and function of the goods not customary handling (e.g. damage to the goods). The goods must be returned properly packed, unused and undamaged, together with the original invoice, to the address provided. carrying the goods leads to the exclusion of the right of withdrawal. This is for hygiene reasons.
8.4 Personalized goods are excluded from the right of withdrawal.
8.5 For suggestions and complaints, the customer can contact us by e-mail telephone.
8.6 If the shipping cost exemption limit is not met due to a partial withdrawal of the customer, CS KG reserves the right to invoice the shipping costs afterwards.
 
9. delivery periods
9.1 Delivery deadlines and dates shall be met by CS KG as far as possible. was complied with. They are, if not expressly agreed as binding are non-binding and are always to be understood as an expected point in time. The provision and handover to the buyer.
9.2 Point 9.1. does not apply to consumers within the meaning of the Consumer Protection Act. In this case, in the absence of an agreement to the contrary, the goods are to be delivered without unnecessary to deliver on time. CS KG shall be in default if the goods are not delivered after 30 days after conclusion of the contract with the consumer in the sense of the consumer protection law arrives. This does not apply to personalised goods.
9.3 A withdrawal from the contract by the buyer due to delay in delivery is only possible under a reasonable period of grace of at least two weeks may be set. The withdrawal must be made in writing (including by e-mail). The right of withdrawal only applies to the part of the delivery with regard to ist there is a delay. The legal right of withdrawal of the consumer in the sense of the consumer protection law remains unaffected by this.
9.4 CS KG reserves the right, in the event of an oversubscription of a product, to charge the buyer for the goods, also allocate smaller quantities (partial delivery). All goods available later will be delivered immediately.
9.5 If circumstances occur for which CS KG is not responsible, whereby the delivery or compliance with an agreed delivery deadline becomes impossible, the delivery obligation expires on the agreed delivery date. From the CS KG circumstances for which we are not responsible are, in particular, problems in obtaining the goods or primary materials from third parties, operational disruptions (also at suppliers' premises of CS KG), traffic disruptions, strikes and all cases of force majeure. In these cases, CS KG will inform the buyer immediately and an alternative date for the prevented delivery has been agreed. A timely delivery by CS KG within the meaning of the purchase contract shall be deemed to have been made if the new delivery date not later than two weeks after the originally agreed delivery date and the delivery is carried out properly. If the CS KG is unable to offer a new delivery date or, despite a new delivery date on the basis of the cases mentioned under this point. CS KG is entitled to withdraw from the contract if CS KG is unable to carry out the contract properly. To withdraw from the contract in whole or in part without being liable for damages. to be. In these cases the buyer can also withdraw from the contract.
9.6 Changes or cancellations of orders by the purchaser must be made in writing (including by e-mail). No changes can be made to personalised goods.
9.7 CS KG is entitled to 15% of the purchase price as a lump-sum payment. compensation ("cancellation fee"), if the buyer declares unjustified, not to adhere to the contract ("cancellation") and to notify CS KG in writing (including by e-mail).
9.8 Notwithstanding Item 9.7, the following shall apply to consumers in the sense of the Consumer Protection Act, the statutory rights of withdrawal without cancellation fee (See also points 8. and 9.).